Rare Earth Gallery Jewelry Warranty and Care
Rare Earth Gallery Jewelry Warranty and Care
Lifetime Manufacturer Warranty
Rare
Earth Gallery stands behind our products and warrants that all jewelry items
will be free from manufacturing defects for the lifetime of your jewelry. If
you believe your item has a manufacturing defect, you may return it to us for
inspection. If we determine your merchandise is damaged due to a manufacturing
defect we will repair the merchandise, or if we deem appropriate, we will replace the
item. If the item is no longer available, Rare Earth Gallery, in its
discretion, may replace with like-kind item or allow a return as a store credit
equal to the selling price of the original item. If we determine that the
damage is not caused by a manufacturing defect, then we will notify
you
and let you know if repair services are available and a cost to conduct repair.
Please note that slight irregularities and variations in craftsmanship or
natural
characteristics,
or internal inclusions, visible or otherwise, in colored gemstones are unique and
individual to each item. These characteristics are considered as part of the
character of the item and should not be considered a defect.
Complimentary Cleaning and Inspection Services
Inspections
may help prevent the loss of a stone and extend the life of your jewelry. This cleaning
and inspection service is free of charge to Rare Earth Gallery customers on all
of our jewelry items. The customer only pays for shipping to and from Rare
Earth Gallery.
Conditions and Exclusions
The
foregoing Manufacturer Warranty and Complimentary Services are available only
to the person who purchased the jewelry and or is the direct recipient of.
Maintenance,
repair, sizing or other service performed by someone other than Rare Earth Gallery
will void your Manufacturer Warranty.
No
jewelry is not impervious to normal wear, activities or trauma. This is
particularly true for rings since hands are regularly subjected to considerable
use. We do not provide warranties for damage due to normal wear, product loss,
loss of stones or theft. Damage or loss that results from failure to obtain
repairs necessary to maintain the integrity of the product are also not
covered.
*Disclaimer* Our elastic beaded bracelets and solid gemstone band rings are not included in this warranty.
Some
examples of common jewelry issues that would not be considered manufacturing
defects
include.
1.
Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs
or
bathing.
2.
Prongs and precious metals, in general, wear over time and may require
"building up"
or
restoration work as normal wear.
3.
Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due
to normal
wear
or other damage.
4.
Lost stone or a stone has fallen out due to chipping or breaking caused by
normal wear
or
other damage.
Rare
Earth Gallery aka Accents in Sterling, Inc. has been a trusted retailer of
exquisite
one-of-a-kind jewelry since 1990. We offer a lifetime guarantee on all of our
jewelry
products. If you experience any issues with your purchase, please contact us
at info@rareearthgallerycc.com or
480-575-4360 & we are here to help!