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JEWELRY WARRANTY
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JEWELRY WARRANTY
Rare Earth Gallery warrants that all jewelry will be free from manufacturing defects for its lifetime. If you believe an item has a manufacturing defect, you can return it to us for inspection. If we find a manufacturing defect, we will repair or replace the item. If the item is no longer available, we will provide a similar item or store credit for the purchase price. If the damage is not due to a manufacturing defect, we will inform you of any repair costs. Please note that slight irregularities and variations in craftsmanship, as well as natural characteristics in colored gemstones make each item unique. These features are part of the item's character and are not considered defects.


COMPLIMENTARY CLEANING & INSPECTION SERVICES
Inspections can help prevent stone loss and extend the life of your jewelry. We offer this cleaning and inspection service free of charge to all Rare Earth Gallery jewelry customers. Customers are only responsible for the shipping costs to and from Rare Earth Gallery.


CONDITIONS & EXCLUSIONS
The Manufacturer Warranty and Complimentary Services are available only to the original purchaser or direct recipient of the jewelry. Maintenance, repair, sizing or any other service performed by someone other than Rare Earth Gallery will void the Manufacturer Warranty.

No jewelry is impervious to normal wear, activities or trauma, especially rings, as hands are regularly subjected to significant use. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss resulting from the failure to obtain necessary repairs to maintain the product's integrity is also not covered.

Our elastic beaded bracelets and solid gemstone band rings are not included in this warranty. 


COMMON JEWELRY ISSUES NOT CONSIDERED MANUFACTURING DEFECTS

  1. 1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. 2. Prongs and precious metals generally wear over time and may require "building up" or restoration work as  part of normal wear.
  3. 3. Bent, caught or worn-out prongs allowing a stone to fall out or be lost due to normal wear or other damage.
  4. 4. Lost stones or a stone that has fallen out due to chipping or breaking caused by normal wear or other damage.
Rare Earth Gallery has been a trusted retailer of exquisite, one-of-a-kind jewelry since 1990. We offer a lifetime guarantee on our jewelry. If you experience any issues with your purchase, please contact us at info@rareearthgallerycc.com or (480) 575-4360.
© 2024 RARE EARTH GALLERY ALL RIGHTS RESERVED
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